Payments & Fee Policy



Overview

This page outlines our explanation for patients' payment options depending on their circumstances. 

Our Bulk Billing Policy

While some senior doctors may charge a Gap Fee, we BULK BILL all new patients with a valid Medicare Card 7 DAYS A WEEK.

Some patients may incur an out of pocket fee, which is payable on the day of your consultations. These out of pocket fees would be explained before they are incurred and are typically related to specific procedures, wound care and flu vaccinations.

Our practice is committed to providing comprehensive and affordable medical services to all of our patients.

Payment

Payment on the day of consultation is much appreciated.

How to Pay?

For your convenience we accept a number of payment methods in the rooms, by post and online:

• Cheque and Cash
• Credit Card: VISA, Mastercard, Amex,
• Electronic other - (Credit Card, EFTPOS, BPay)
• Website Payments (PayPal, Swipe etc)

Please contact our friendly reception staff for more information about our fees.

Other Fees

Our practice welcomes WorkCover and Traffic Accident Commission (TAC) patients. However, you will be responsible for any fees related to your claim until you have a claim number approved by WorkCover or TAC. 

Department of Veterans Affairs (DVA)

The Australian Government’s Department of Veterans’ Affairs (DVA) provides support to current and former serving members and their families through a range of benefits (including ongoing or one-off payments). for further understanding on how you can apply these benefits to our service and the scope of cover please refer to: http://www.dva.gov.au/benefits-and-payments

Workcover [or your local cover organisation]

Arrangements between our practice and the state government insurance regulator cover patients involved in workplace and motor vehicle accidents.

After payment, you will be issued with a receipt that you can take to your employer for reimbursement. Once approved, we will follow up your claim directly with WorkCover and TAC.

Additional fees

In order to cover the cost of providing highly skilled staff, supplies and equipment for procedures, our practice has set private fees for procedures based on the length of time, complexity of the treatment, and supplies and equipment required.

All fees will be discussed by the treating GP or one of our team members prior to commencing any procedures.

The cost and administration of travel or other vaccines have set fees based on the specific requirements. Please speak to any of our team for the price of any of our vaccines.

Is there a charge if I need my doctor to sign a form?

Medicare considers some government forms to be eligible for completion during a consultation and can be bulk billed. 

In all other circumstances completing and signing forms will incur an additional fee, which will not be eligible for a Medicare rebate. 

When making an appointment, please let our reception team know which form you want to complete with your doctor to allow enough time and for information about any fees.

Making payment

Our practice accepts payment via cash, EFTPOS or credit and an immediate Medicare rebate (if applicable) is accessible through our payment facility. 

Payment can also be made over the phone by credit card for invoices or non-attendance items. Speak to our team for more information.

Fees should be paid immediately and accounts not paid on the day will incur a $10 accounting fee. No further appointments can be made while fees are outstanding. If you are experiencing financial hardship, please speak to one of our team at your earliest convenience.

SCHEDULE OF FEES (PROFESSIONAL FEES)
These fees are subject to change - please check

*  All home visits will be charged privately. However, at the doctor's’ discretion they may be bulk-billed if the patient fulfils all of the following criteria: 

1. Health care card; 
2. Is housebound; 
3. And the visit is deemed medically necessary

**  Or part thereof

*** Fee may be waived if patient attends; a $1 surcharge is applicable if posting is required.

Overseas Patients with Non-Reciprocal Agreement

If you are an overseas patient from a country where there is no Reciprocal Health Care Agreement, you are not eligible for Medicare and you are responsible for payment of all fees and services. 

Non-Medicare patients are billed for inpatient and outpatient services.

Reciprocal Health Care Agreement - If you are a visitor from a country where Australia does have a Reciprocal Health Care Agreement (RHCA), you may be eligible for treatment that is deemed immediately necessary for any health problem or injury whilst in Australia. 

RHCA does not cover pre-arranged or elective treatment. 

Please contact us for more information.